Terms of service

Return Policy
Because chocolate is a fresh product, we can only accept returns under specific conditions. Your satisfaction is our top priority, so we have a flexible return policy:

✔ Damaged or wrong delivery
If your chocolate arrives damaged or you have received the wrong product, please contact us within 24 hours of receipt. Please include a photo of the problem and we will provide an appropriate solution (replacement or refund).

✔ Not satisfied?
We strive for 100% satisfaction! Do you have a complaint about your order? Let us know within 48 hours of receipt, and together we will look for a solution.

✔ Return conditions
For hygiene and food safety reasons, opened packages cannot be returned.

Do you have a return request? Contact us at info@dubaichocolates.nl and we will be happy to help you.